Política de privacidad

Privacy Policy

Last updated: 5 January 2026

Elysian Echo operates this website and online store (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us.

Our store is hosted on Shopify Inc. (“Shopify”), which provides the ecommerce platform that enables us to sell our products and services. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern with respect to the collection, processing, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information”, we mean information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. This does not include information that has been anonymised or de-identified.

Depending on how you interact with the Services and where you reside, we may collect the following categories of personal information:

  • Contact details such as your name, billing address, shipping address, email address, and phone number

  • Financial information such as payment card details and transaction information (processed securely by our payment providers)

  • Account information such as login credentials, preferences, and settings

  • Transaction information including products viewed, added to cart, purchased, returned, or exchanged

  • Communications including messages you send to us for customer support or enquiries

  • Device and technical information including IP address, browser type, device identifiers, and network information

  • Usage information relating to how you interact with and navigate the Services

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you place an order, create an account, contact us, or otherwise provide information

  • Automatically, through cookies and similar technologies when you use the Services

  • Service providers, including Shopify and other vendors who process data on our behalf

  • Third parties, such as payment processors or analytics providers, where permitted by law

How We Use Your Personal Information

We use personal information for the following purposes:

Providing and Improving the Services

To process orders and payments, deliver products, manage accounts, provide customer support, facilitate returns and exchanges, remember preferences, and improve the functionality and performance of the Services.

Marketing and Communications

Where permitted by law, to send marketing communications and promotional messages. You may opt out of marketing emails at any time using the unsubscribe link provided in those communications.

Security and Fraud Prevention

To detect, prevent, and respond to fraudulent, unlawful, or malicious activity, and to maintain the security of our Services.

Legal and Compliance Purposes

To comply with applicable laws and regulations, respond to lawful requests, enforce our terms and policies, and protect our rights and the rights of others.

Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Services, enable core functionality, and, where applicable, support analytics and marketing activities.

You can manage your cookie preferences at any time via our cookie consent banner or by reopening the cookie preferences dialog available on our website. For more information about how Shopify handles cookies and tracking technologies, please visit:
https://privacy.shopify.com/en

How We Share Personal Information

We may share personal information in the following circumstances:

  • With Shopify and other service providers who support our business operations (such as payment processing, hosting, analytics, fulfilment, and customer support)

  • With marketing and advertising partners, where applicable and permitted by law

  • When you direct or consent to the sharing of information (for example, through social media integrations)

  • In connection with business transactions, such as a merger or sale of assets

  • To comply with legal obligations or to protect our rights, users, or others

Relationship with Shopify

Shopify processes personal information to provide and improve its services for merchants and customers. In certain cases, Shopify acts as an independent data controller, including for responding to requests relating to data processed by Shopify for its own purposes.

For more information about Shopify’s privacy practices and your rights, please visit:
https://privacy.shopify.com/en

You may also exercise certain data rights via Shopify’s Privacy Portal:
https://privacy.shopify.com/en

Third-Party Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those third parties, and we encourage you to review their privacy policies before providing personal information.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so that we can delete it.

Data Retention and Security

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

While we implement reasonable security measures, no system is completely secure, and we cannot guarantee absolute security of information transmitted to us.

Your Rights

Depending on your location, you may have rights relating to your personal information, including:

  • The right to access or receive a copy of your personal information

  • The right to correct inaccurate information

  • The right to request deletion of your information

  • The right to restrict or object to certain processing

  • The right to data portability

  • The right to withdraw consent, where processing is based on consent

You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding.

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. Where required, we rely on recognised legal safeguards, such as Standard Contractual Clauses, to protect such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us:

Elysian Echo
Email: info@elysian-echo.com
Phone: +34 667 009 106

For the purposes of applicable data protection laws, Elysian Echo is the data controller of your personal information.